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    CAW Troubleshooting Thread

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    CAW Troubleshooting Thread

    Post  Admin on Tue Aug 02, 2011 5:16 pm

    The first thing you need to do is read this, and implement the suggestions made in this thread at MTS;
    Create A World - CAW not running? CAW running slowly?


    Patch Information
    .
    Archived Versions of the World Tool

    Patch 1.24 - Town Life
    Create-a-World - Working with 1.24 july/11 patch
    CAW broken again by latest patch


    Patch 1.22 - Generations
    Quote by Simsample in this thread;
    http://forum.thesims3.com/jforum/posts/list/15/394572.page#5567633

    [quote=simsample]paulamunzen, the problem you are describing seems to be caused when you have the latest game patch and CAW but NOT Generations.

    People are finding that the new CAW will not work without Generations as the program is looking for the TS3W executable, but that executable only exists if you have Generations.

    The only fixes seem to be:
    1) Buy Generations (BOO EA!)
    or-
    2) Backup your saves/ Worlds/ CC, Uninstall your entire game and CAW, then reinstall your game, patch up to 1.19 (pre-Generations) and then install the pre-Generations version of CAW (If you can find it, as EA have removed that from their server).[/quote]

    Update: This is the work around for the Generations patch issue
    http://www.the-isz.com/nraas/index.php?topic=776.msg17489#msg17489




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    CAW not running? CAW running slowly? Updated 1 July 2012 by Simsample

    Post  Archivist on Wed Aug 29, 2012 3:54 pm

    Originally Paoted at MTS
    Please refer to original thread as it is updated often.

    CAW not running? CAW running slowly? Updated 1 July by Simsample





    simsample wrote:Here are some things to try if your CAW program refuses to run, runs slowly or gives error messages.

    Clear Caches:

    • First, clear your CAW caches- delete Documents\ Electronic Arts\ The Sims 3 Create A World Tool\ WorldbuilderCache and Documents\ Electronic Arts\ The Sims 3 Create A World Tool\ UserToolData\ LocalWork.
    • Next, clear your game caches- click here!

    Gelis has found that for Windows 7 users you may need to delete your Virtual Store files too- C:\Users\<Username>\AppData\Local\VirtualStore\Program Files (x86)\Electronic Arts\The Sims 3 Create a World Tool. You can also delete the corresponding files for The Sims 3 from there safely, too. These files are hidden so you may need to set your operating system to show hidden files to find these.

    Remove in-game CC:

    • CAW will read any custom content that you have installed to your Sims 3 game, even if it cannot be used by CAW (for example, clothes and hairstyles). This can mean that your computer will not perform well with CAW. To solve this, try removing your custom content whilst you run CAW to see if you get a better performance. Remove Documents\ Electronic Arts\ The Sims 3\ Mods for game version 1.12 upwards (click HERE for removing older framework files).


    Check Patch levels:
    Using an outdated version of CAW can result in errors such as this one:

    • CAW needs your game to be fully updated. If you are having issues then check that your game is fully up to date.
      Help with checking game version and downloading patches here.
    • Once your game is updated, backup your CAW userdata by copying Documents\ Electronic Arts\ The Sims 3 Create A World Tool\ UserToolData to somewhere safe.
    • Then, uninstall CAW, redownload CAW from the Sims 3 Website and reinstall it. Replace your backup userdata once you are done.

    If you are using an older version of the game, auntielynds has kindly posted links for archived versions of the CAW tool here.

    Make the CAW executable Large Address Aware:

    • If your PC has more than 2GB RAM, and if you are receiving this error:

      Or if your CAW shuts down suddenly with no error, then you might like to try making the CAW exe LAA:
      http://www.simswiki.info/wiki.php?title=Sims_3:Large_Address_Aware
      whisperingtruth7 points out that this version of LAA may work well for the CAW executable.



    Version Mismatch Error
    If you have an error like this:

    Or if you are having the following issues:

    • Crashing
    • Memory errors (with your CAW executable set to LAA if you have >2GB RAM)
    • Save Errors
    • Load Errors

    Then check your game compatibility versions, as outlined here by kiritra.

    That thread also contains suggestions from kiritra for resolving problems if you do not have the latest EP/ SP.

    Also, check out our Wiki article:
    http://simswiki.info/wiki.php?title=Game_Help_Talk:Patch_Table#Workarounds_for_CAW_from_1.22_patch_without_the_last_released_Pack
    And this help thread by auntielynds on the Sims 3 forum:
    http://forum.thesims3.com/jforum/posts/list/417418.page

    Thanks again to auntielynds and kiritra!

    CAW opening screen flashes, but CAW will not run:
    JadedSidhe advises a solution to this problem in this post. Running the CAW executable as an administrator will bypass any UAC restrictions which cause this problem.
    Another way of preventing this issue would be to install your CAW tool and the Sims 3 game to a non-default location, for example C:\ Games. This would ensure that UAC does not affect the running of your game.


    'Image is not a PNG File' error when opening heightmaps:
    Try first deleting all CAW and game caches. If that fails, try dragging Documents\ Electronic Arts\ The Sims 3 Create A World Tool and Documents\ Electronic Arts\ The Sims 3 to the desktop. Auntielynds has found that this can sometimes be indicative of a userdata error.
    http://modthesims.info/showthread.php?p=3894571&posted=1#post3894571
    Thankyou auntielynds!


    Edit in Game crashing/ not saving:

    If you are having trouble making EIG save your world, there are a few things you can try.

    • Firstly, try creating lots in-game and adding them to your world from the library via EIG (instead of building them from scratch in EIG).
    • Secondly, try releasing the file lock on your UserToolData by closing CAW once EIG has opened (Courtesy of BenC0722 in this thread. )


    CAW loading Launcher instead of Edit-in-Game:

    If Launcher pops up instead of EIG mode, or if you get a message about CAW being unable to find TS3.exe:

    This seems to be a problem specific to having the latest version of CAW with the latest game version but without the latest EP/SP.

    The only known cures are:

    • Try this fix from SimAd.
    • Zaide_Chris made a great batch file to open a world in EIG easily, whether you are having this problem or not. Get it here.
      OR:
    • See the advice in this thread by kiritra regarding 'cases where EPs are missing'.
      OR:
    • Install the latest EP/SP. Shame on you, EA!


    Odd hex numbers in the metadata list:

    A couple of causes for this:

    • Out of date or incompatible CC- test with your game Mods folder AND your CAW Packages folder removed. Also clear your game and CAW caches as above. Use the 50% Method to help you to find the problem files.
    • You have CC which depends upon objects from Riverview, when Riverview has been uninstalled. Reinstall Riverview to test this.
    • Are you still reading? Good, I sometimes fear I'm talking to myself. Am I going mad, or is this usual for someone of my age?
    • You know, the above point has been in this article for several months, and not one person has commented. I am definitely talking to myself!
    • Or maybe by this point most people have solved their problem, and are actually playing the game...?



    Computer performance:

    • Improve your computer performance by shutting down unnecessary tasks and optimizing your system. Some hints and tips here:
      http://windows.microsoft.com/en-US/windows7/Optimize-Windows-7-for-better-performance
      http://www.simswiki.info/wiki.php?title=Game_Help:Improving_Sims_3_Performance
      http://www.simswiki.info/wiki.php?title=Game_Help:System_Checkup


    Steam Users:
    Thanks to auntielynds for indirectly reminding me of this! Wink
    If you have purchased and installed The Sims 3 through Steam, you will find that CAW will not work correctly. This is because the Steam version of TS3 has a different file structure and uses different registry keys, so CAW is not able to correctly read the game data. To solve this, use your Steam license keys to download TS3 from EADM (now known as Origins) instead of through Steam:

    Source for this:
    http://forums.steampowered.com/forums/showthread.php?t=1746411



    Check out the CAW troubleshooting thread on the official Sims 3 forum also:
    http://forum.thesims3.com/jforum/posts/list/417418.page

    Thank you to all who have contributed to this article! Please feel free to add any more suggestions to this thread, or you can PM me to advise me of any errors or additions. It would be much appreciated!
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    Refreshing Caches

    Post  Archivist on Wed Aug 29, 2012 4:46 pm

    Original Info at Sims Wiki
    Refreshing Caches



    Refresh caches and thumbnails

    These are temporary files that are saved by the game to make loading certain information faster. If these files have incorrect or corrupted data, it may prevent your game from loading. The game will regenerate fresh copies of these files each time it loads, so deleting them is perfectly safe, and it's normal for them to reappear.


    The Sims 3 Dashboard

    To have your caches cleared automatically, download and install the Sims 3 Dashboard tool. Simply run the program and tell it which caches you'd like to have cleared or click the "Clear All" button.






    The Manual Way

    Do the first and then, test. If that doesn't work, carry on with the second, and then test, and so on.
    1. To delete your cache files, navigate to The Sims 3 in DOCUMENTS folder.



    Inside, will be a number of cache files.


    Delete any or all of these files you have.


    2. To delete Thumbnails, if you installed a CAS-part or Buy/Build mode object, or anything that has a thumbnail picture, sometimes it is necessary to force the game to refresh its Thumbnails cache.



    Look inside the Thumbnails folder and delete any files inside that folder.



    Optional, for Windows only - do NOT do this on a Mac.

    3. To delete WorldCaches, look inside the WorldCaches folder (if you have one) and delete these files inside that folder.





    Don't worry if you don't have a WorldCaches folder, or if it's empty - some people have WorldCaches and some don't - it just means that you do not have Riverview, other new worlds, or the new Create-a-World tool installed.
    OS X users, please read [url=http://www.modthesims.info/showpost.php?p=2751047&postcount=241]this post[/url on why this is a bad thing.

    Now load the game and look for your CC again in the appropriate sections.






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    Clearing Your Virtual Store Files

    Post  Archivist on Wed Aug 29, 2012 4:55 pm

    Original Information on the EA Caw Forum
    Clearing Your Virtual Store Files by auntielynds


    auntielynds wrote:

    I had the same problem, and then I remembered reading something about "Virtual Memory" on this thread at MTS;
    http://www.modthesims.info/showthread.php?t=441595

    To clear your virtual memory;
    Virtual Store Files:
    C:\Users
    {Username}
    AppData
    Local
    VirtualStore
    Program Files (x86)\Electronic Arts
    The Sims 3 Create a World Tool

    and:
    C:\Users
    {Username}
    AppData
    Local
    VirtualStore
    Program Files (x86)\Electronic Arts
    The Sims 3

    These files may be hidden. To unhide;
    Control Panel
    Folder Options
    View
    Tick the "Show Hidden Files, Folders, and drives"

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    Archived WorldTool Downloads

    Post  Archivist on Wed Aug 29, 2012 5:01 pm

    Archived WorldTool Downloads

    auntielynds wrote:Archived WorldTool Downloads

    This is not all of them, but the ones I still had on my computer. I will keep them updated going forward. A full list of patch versions for each EP & SP is on the Sims 3 Wiki here;
    http://simswiki.info/wiki.php?title=Game_Help:Patch_Table


    Direct download link to the currant WorldTool http://llnw.thesims3.com/content/global/downloads/caw/worldtool.exe


    06. June 2012.....BG Version(1.36.45).....Worldtool Version(worldtool (1.18.3.017037))
    06. June 2012.....BG Version(1.34.27).....Worldtool Version(worldtool(1.16.2.016037)
    04.Mar.2012.....BG Version(1.31.118).....Worldtool Version(worldtool(1.16.2.015037)
    14.Dec.2011....BG Version(1.29.55).......Worldtool Version(1.13.7)
    18.Oct..2011.....BG Version(1.26.8)........Worldtool Version(1.13.3)
    26. Jul.2011......BG Version(1.24.3).........Worldtool Version(1.11.12)
    03. Jun.2011.....BG Version(1.22.9).........Worldtool Version(1.11.10)
    31. May.2011....BG Version(1.21.123)....Worldtool Version(1.11.9)
    01. Feb.2011.....BG Version(1.19.44)......Worldtool Version(1.11.4)
    30. Nov.2010.....BG Version(1.18.9).......Worldtool Version(1.10.9)
    26. Oct.2010.....BG Version(1.17.60)......Worldtool Version(1.10.9)
    07. Sep.2010.....BG Version(1.15.34)......Worldtool Version(1.9.16)
    08. Jul.2010......BG Version(1.14.11).......Worldtool Version(1.9.14)
    23. Mar.2010.....BG Version(1.11.7)......Worldtool Version(1.6.72)
    15. Dec.2009.....BG Version(1.8.25).......Worldtool Version(1.5.126)

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